What if my order is confiscated/seized?

Please wait at least 4 weeks, from the ship date, before contacting us about non-arrival of an order. If the order has been detained and confiscated by foreign customs please contact our Support Center and we will reship it immediately. All packages have tracking numbers. Seizure letter is required only in few cases.

Where are your items shipped from?

We ship from central Europe.

Do you ship to P.O. Box addresses?

We can ship to all P.O. Boxes with no problem.

How do you wrap your packages?

All our packages are carefully and discretely wrapped, not to give any indication as to the contents inside.

When will my order arrive?

It depends on your location,

to USA: 8-15 days.

to Europe: 3-8 days. ( UK may takes a bit longer in few cases, sometimes 10 days )

Is it safe to order from my country?

Yes, it's if you're not from following countries ( we do not offer guaranteed delivery to this countries ) :

NZ, Canada, Australia, Norway, Sweden

What's the price price ?

To all countries it's $25

Do you provide tracking numbers?

Yes, we do on your request.

When will you send my order?

We ship orders usually after few days after we receive payment, please don't ask us when your order will be shipped - we work really hard for order to be shipped as soon as possible.

Payment

How do I change my payment method for my current order?

The payment method cannot be changed once the order has been submitted. You can place a new order and select your preferred payment method again ( if another payment methods are available )

How do I know if my money transfer has been received?

With Bank Wire we will update your order status to " preparation in progress "   it means we're already working on your order.

How long does Bank Wire take ?

Usually 2-4 business days.

What payment do you accept?

We accept Bank Wire (Bank Transfer) as payment. Bank Transfer can be easily done via your Online Banking or personaly in the bank.

VISA is accepted in special cases - mostly for USA and UK customers.

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Delivery sucess rate and delivery time.

USA: delivery success rate is close to 99%. Delivery time: 5-15 days. However in special cases ( postal service's delay ) it can take up to 30 days.

UK: delivery success rate is close to 99%. Delivery time: 5-9 days.

Germany: 99%  no customs problems. 3-6 days delivery

France99%  no customs problems. 3-6 days delivery

Italy99%  no customs problems. 5-10 days delivery

Spain99%  no customs problems. 5-10 days delivery

Sweden: 99%  no customs problems. 3-6 days delivery

Finland99%  no customs problems. 3-6 days delivery

Denmark: 99%  no customs problems. 3-6 days delivery

Austria99%  no customs problems. 3-6 days delivery

Norway99%  no customs problems. 3-8 days delivery

Switzerland: 99%  no customs problems. 3-8 days delivery

Belgium99%  no customs problems. 3-6 days delivery

Greece99%  no customs problems. 3-6 days delivery

Re-ship Policy:

You have to provide seizure letter to have your package reshipped.

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Important: We're not responsible for post services delays or losses.

If order is sent back to us because of wrong delivery address we will not reship your order.

If your order is lost by mistake of postal service we will not reship your order.

NOTE: No reship policy for Australia, Canada, New Zeland

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